Posted on 02/05/2024Guide Stone - Dallas, TX
We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship.
What We Offer You!
We offer employees a generous benefits package, flexible work schedules, the opportunity to be involved in community outreach and tuition reimbursement.
The purpose of the Product Analyst role is to support the Product Management function related to research and analysis, assessing business processes, requirements gathering, design, testing, and launch management activities for product and technological solutions, and a variety of department and enterprise projects and workgroups. This position is responsible for researching, identifying, recommending/solving, and potentially implementing solutions to business problems and needs of internal and external customers that enhance and optimize the customer experience.
What you will do:
Assist with key projects, workgroups, business process reviews, and Scrum efforts. This includes developing project plans, project scope management, research and analysis, data analytics, creating project requirements and test plans, coordination and performing testing, go-to-market activities, and communication and feedback to department management and personnel regarding new processes and features.
Collaborate with all functions, including sales, relationship management, business strategy, compliance, operations, and other support areas to inform creation of product strategies for existing products and services.
Assist with the creation and execution of product strategies, visions, and roadmaps of existing products and services across the technology suite.
Assist with leading cross-functional teams and collaborating with stakeholders to identify, determine, and define the desired state of technological solutions for internal and external customers.
Assist with road map efforts with research and analysis, data analytics, as well as assessment of implementation impacts and ongoing support requirements.
Be an unapologetic advocate for the customer experience, gathering data and customer feedback to help define features, stories, and enhancements for new and existing technology solutions.
Conduct process mapping, value stream mapping, identifying of waste and inefficiencies, reduce costs and quantify financial impacts, make recommendations to management, and manage or monitor implementation efforts.
Assist with regular reporting on key metrics for existing products and services.
Create business requirements and specifications to develop or enhance software applications, business functions, and workflows and communicate requirements to the Scrum team for system development.
Create user acceptance test plans and scenarios, coordinate, and conduct testing with business units to ensure product development quality.
Act as a subject matter expert for solutions in development and already deployed.
Act as a liaison between business units and Scrum teams to resolve project issues.
Assist with establishing go-to-market strategies for new customer interfaces and feature updates.
Assist with conducting and/or coordinating training sessions and developing marketing and educational materials.
Supervisory Responsibilities and/or Relationships
Assist management as an available and reliable resource for areas of responsibility.
Represent and/or lead workgroups, process reviews, requirements gathering, and coordinate tasks with stakeholders, project team, and Scrum team as appropriate.
Accept, manage, and complete special projects or research as assigned.
What you will need:
Bachelor’s degree in business or related field or equivalent work experience.
Strong analytical skills to conceptualize complex business issues, technology processes, and identify impacted scenarios.
Project management experience.
Knowledge of investments, particularly GuideStone’s mutual funds.
Demonstrates a passion for creating and improving customer experiences.
Ability to identify opportunities for enhancement and adapt to changing business needs.
Experience with Agile and Scrum methodologies preferred.
Proficient data analysis skills. Experience with SQL, Report Builder, PowerBI or other data visualization software a plus.
Experience with Lean and continuous process improvement preferred.
Excellent communication, negotiation, and mediation skills.
Excellent interpersonal skills and team-oriented mindset.
Highly proficient PC skills in MS Office and all applicable GuideStone system applications.
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